Continued from ...
Here is their mail support
Re: MO - 98........ : INCORRECT BILLING [BALQrc108041313043715553585]
121@in.airtel.com <121 in.airtel.com=""> Mon, Apr 8, 2013 at 6:37 PM
To: kiran@k...g.com
Namaste Kiran Ghag,
You wrote in on 08-04-2013 with a concern regarding activation of Subscription Service without your consent on your airtel mobile 98.........
We completely comprehend your viewpoint and sincerely apologize for any difficulty caused to you by our Customer service department.
We take pride in enhancing our customers with our responsive and friendly approach. It has always been our constant endeavor to ensure, that our customers are delighted by our inimitable approach.
We would like to confirm you that, ASK A DOCTOR service has already been deactivated on 13-02-2013 and currently no Value Added Serviceis active on your airtel mobile 98.........
You can also text STOP to 121 or 155233(toll free) and follow instructions to stop the Value Added Services.
We would also like to confirm that a waiver of Rs. 11.23/- including tax towards Value Added Service has already been posted in your account on 21-03-2013. The credit amount for the same will be reflecting in your forthcoming invoice dated 12-04-2013.
airtel appreciates your business and always welcomes your suggestions/feedback.
Yours Sincerely,
Apsar Ahamad
Customer Care
Bharti Airtel Limited
---------Original Message---------
From:
kiran@k...g.com
To: 121@in.airtel.com
Cc:
Sent: 08/04/2013 01:04:42 PM
Subject: Re: MO - 98........: INCORRECT BILLING [BALQrc108041311045915550122]
If service was disabled as per your mail, why I kept recieving messages and why
it stopped today after I sent unsub mesaage?
On Apr 8, 2013 12:57 PM, <121 in.airtel.com=""> wrote:
Namaste Kiran Ghag,
You wrote in on 08-04-2013 with a concern regarding activation of Subscription
Service without your consent on your airtel mobile 98.........
We completely comprehend your viewpoint and sincerely apologize for any
difficulty caused to you by our Customer service department.
We take pride in enhancing our customers with our responsive and friendly
approach. It has always been our constant endeavor to ensure, that our
customers are delighted by our inimitable approach.
We would like to confirm you that, ASK A DOCTOR service has already been
deactivated on 13-02-2013 and currently no Value Added Serviceis active on your
airtel mobile 98.........
You can also text STOP to 121 or 155233(toll free) and follow instructions to
stop the Value Added Services.
We would also like to confirm that a waiver of Rs. 11.23/- including tax
towards Value Added Service has already been posted in your account on
21-03-2013. The credit amount for the same will be reflecting in your
forthcoming invoice dated 12-04-2013.
airtel appreciates your business and always welcomes your suggestions/feedback.
Yours Sincerely,
Shruthi KM
Customer Care
Bharti Airtel Limited
---------Original Message----------
From: kiran@k...g.com
To: 121@in.airtel.com
Cc:
Sent: 08/04/2013 11:47:51 AM
Subject: Re: MO - 98........: INCORRECT BILLING
[BALQrc122031310030215036563]
your customer support on this case has been pathetic. looks like you have
recruited monkeys. reason below...
i had to search on my own and finally found that "ask a doctor" service was
active on my mobile and "STOP" message to 121 does not work. I have to send
UNSUB message to get this nuisance stopped.
your support executives have been useless to assist on this.
please let me know how the service got activated in first place.
Kiran
On Fri, Mar 22, 2013 at 1:12 PM, <121 in.airtel.com=""> wrote:
Namaste Kiran Ghag,
You wrote in on 22-03-2013 expressing concern about subscription service
activated without your consent for your airtel mobile number 98.........
Thank you for your mail to airtel and the opportunity to assist you.
We wish to inform you that we have already deactivated subscription service on
your number with effect from 13-02-2013
If you wish to stop or disable the service related SMS received on your mobile,
we request you to follow the below mentioned path:
Step 1: Go to Menu - Message - Service inbox settings / PUSH SMS - Off status.
(This path may vary depending on the handset)
Step 2: Please switch off and switch on your handset. Further to this process
of turning off the Push SMS, you will not receive any service SMS.
We hope that we have been able to fulfill your query suitably.
Please do write in for any further assista
Re: MO - 98........: INCORRECT BILLING [BALQrc122031310030215036563]
________________________________________
121@in.airtel.com <121 in.airtel.com=""> Fri, Mar 22, 2013 at 1:12 PM
To: kiran@k...g.com
Namaste Kiran Ghag,
You wrote in on 22-03-2013 expressing concern about subscription service activated without your consent for your airtel mobile number 98.........
Thank you for your mail to airtel and the opportunity to assist you.
We wish to inform you that we have already deactivated subscription service on your number with effect from 13-02-2013
If you wish to stop or disable the service related SMS received on your mobile,
we request you to follow the below mentioned path:
Step 1: Go to Menu - Message - Service inbox settings / PUSH SMS - Off status.
(This path may vary depending on the handset)
Step 2: Please switch off and switch on your handset. Further to this process
of turning off the Push SMS, you will not receive any service SMS.
We hope that we have been able to fulfill your query suitably.
Please do write in for any further assistance.
Yours Sincerely,
Divya. M
Customer Care
Bharti Airtel Limited
---------Original Message----------
From: kiran@k...g.com
To: 121@in.airtel.com
Cc:
Sent: 22/03/2013 10:52:10 AM
Subject: Re: MO - 98........: INCORRECT BILLING [BALQrc121031323031815024283]
Why am I recieving mesaages from ask doctor service if its not active
On Mar 22, 2013 10:50 AM, <121 in.airtel.com=""> wrote:
Namaste!
Ref: Email dated 21-03-2013, expressing concern regarding the activation of
value Added services for your airtel mobile number 98.........
Thank you for your mail to airtel and the opportunity to assist you.
On receipt of your email we verified our records and found that the ASK A
DOCTOR is already deactivated with effect from 13-02-2013.
We request you to clear the billed amount within the due date to avoid late fee
charges and to enjoy uninterrupted services.
We hope that we have been able to assist you suitably.
Please do write in for any further assistance.
Yours Sincerely,
Shrisha P
Customer Care
Bharti Airtel Limited
---------Original Message----------
From: kiran@k...g.com
To: 121@in.airtel.com
Cc:
Sent: 21/03/2013 11:13:45 PM
Subject: Re: MO - 98........: INCORRECT BILLING [BALQrc121031322032915024000]
Hi,
Thanks for the refund.
I have received VAS messages from ask doctor today itself at 14:57. The message
to stop service has not worked. please do it from your end
Kiran
On Thu, Mar 21, 2013 at 11:10 PM, <121 in.airtel.com=""> wrote:
Namaste,
You wrote in on 21-03-2013, with a request to stop ask-Doctor for your airtel
mobile 98.........
As requested, The ask-Doctor service has been stopped on 21-03-2013.
You can also text STOP to 121 (toll free) and follow instructions to stop the
Value Added Services.
We would like to confirm that a waiver of Rs. 10/- towards VAS charges has been
posted in your account on 21-03-2013. The credit amount for the same will be
reflecting in your forthcoming invoice dated 12-04-2013.
Service message:
If you wish to stop or disable the service related SMS received on your mobile,
we request you to follow the below mentioned path:
Step 1: Go to Menu - Message - Service inbox settings / PUSH SMS - Off status.
(This path may vary depending on the handset)
Step 2: Please switch off and switch on your handset. Further to this process
of turning off the Push SMS, you will not receive any service SMS.
We request you to clear the billed amount within the due date to avoid late fee
charges and to enjoy uninterrupted services.
Thank you so much for choosing to continue with airtel. We welcome your
feedback.
Yours Sincerely,
Ranjith HK WCC MO
Customer Care
Bharti Airtel Limited
A little scratchcard inside caught my attention. I was never lucky with such coupons but gave it a shot. Guess what!!!! I won something!!!
Wow, never happened. "Whats the catch?", I asked myself, "Well, that can't be so easy. Something is wrong!".
