Friday, January 01, 2010

Tricked by

This is story about how I was tricked by's online print service.

I have an i-mint membership card that provides me reward points for my credit card purchases. These points can be redeemed for stuff. The points do not come cheap and have to spend atleast INR 100 to get one.
I recently ordered online prints using which is a partner for this i-mint reward program.'s ordering system is misleading and perhaps designed by amateurs. During purchase, there is no way you can enter your i-mint membership card number to have the purchase points credited to your card. On almost all other partner sites, you are given a chance to enter the number before you hit final "pay" button. I tried to look for similar input box on's purchase form in vain.

There was an option to "pay by i-mint" though. Since i-mint is not a credit card, I entered my i-mint number there. And voilla! secretly deducted 98 points from my i-mint points instead by INR24 I was about to pay by the credit card!!!

Quick email to customer support of both i-mint and showed inability to reverse this despite it was their fault to lay out things in such stupid manner. Instead I was advised to be careful in future. WOW!!!

ZoomIn Customer Service
tomy email
dateFri, Jan 1, 2010 at 10:12 AM
subjectRE: General Comment or Question {74535}

hide details 10:12 AM (6 hours ago)

Hi Kiran,

Thank you for writing back to us.

I am sorry to inform you that we will not be able to revert the I-mint points back to your account as your order has already been processed. For future reference, To earn points on your order, enter your i-mint membership or Airtel mobile number on order confirmation page, after making the payment and confirming your order.
Feel free to write in if you have any questions or comments. Thank you for being a ZoomIn customer. We appreciate it.
ZoomIn Customer Service