I have an i-mint membership card that provides me reward points for my credit card purchases. These points can be redeemed for stuff. The points do not come cheap and have to spend atleast INR 100 to get one.
I recently ordered online prints using zoomin.com which is a partner for this i-mint reward program.
Zoomin.com's ordering system is misleading and perhaps designed by amateurs. During purchase, there is no way you can enter your i-mint membership card number to have the purchase points credited to your card. On almost all other partner sites, you are given a chance to enter the number before you hit final "pay" button. I tried to look for similar input box on zoomin.com's purchase form in vain.
There was an option to "pay by i-mint" though. Since i-mint is not a credit card, I entered my i-mint number there. And voilla! zoomin.com secretly deducted 98 points from my i-mint points instead by INR24 I was about to pay by the credit card!!!
Quick email to customer support of both i-mint and zoomin.com showed inability to reverse this despite it was their fault to lay out things in such stupid manner. Instead I was advised to be careful in future. WOW!!!
ZoomIn Customer Service to my email
date Fri, Jan 1, 2010 at 10:12 AM
subject mailed-by
Hi Kiran,
Thank you for writing back to us.
I am sorry to inform you that we will not be able to revert the I-mint points back to your account as your order has already been processed. For future reference, To earn points on your order, enter your i-mint membership or Airtel mobile number on order confirmation page, after making the payment and confirming your order.
Feel free to write in if you have any questions or comments. Thank you for being a ZoomIn customer. We appreciate it.
Regards,
Anil
ZoomIn Customer Service
