I still wonder
- How this service got activated on its own?
- Is this a consumer scam/tactics by Airtel to generate additional revenue from users who dont care? (They were quick to reverse the charge. Normally they would fight for one paisa of outstanding bill amount but here since they started it on their own, they quickly tried to cover it up maybe. So people who complain would keep quiet, others would keep paying)
- Why their customer reps keep sending irrelevent replies? They are not even aware that there are two different types of services (facepalm)
Do let me know if you have similar experience with these tactics of Airtel.