Tricked by Zoomin.com - Part II

Earlier I had written about how a badly laid form tricked me into loosing precious points on zoomin.com.
I mentioned in the post, zoomin.com customer support expressed inability of reversing the transaction. It irked me pretty much, more since I felt helpless.

Realizing that nothing much I could do, I vented out on my blog. After the post was made, I dug out their site and blog again for other contacts. The blog was closed for comments. But found their PR email contact on the website. As a last resort, I sent another mail to their PR contact and marked a copy to their support mailbox. This time I provided nothing but the blog post link.

It was then almost a closed chapter, till I got this response.

Hello Kiran,

Thank you for writing back to us.

We have read your blog and took the necessary steps to ensure that this is not repeated. We have sent you an email regarding the same on 4th January, 2010. Kindly write us back with your I-mint card number so that we can forward it to our I-mint team and inform them to credit the points back to your I-mint account.

We will send your details to the I-mint team and inform you once the points are added back to your account. Feel free to write in if you have any questions or comments.

Thank you for being a ZoomIn customer. We appreciate it.
Regards,
Anil
ZoomIn Customer Service

I was surprised! This was unexpected. I sent my details and received another mail.

 

Hello Kiran,

Thank you for writing back to us.

I have sent your details to the I-mint team and informed them to deposit 98 points back to your I-mint account. Please allow some time to check this with our I-mint team and I shall inform you as soon as I get any information from them.

Once again, I apologize for the inconvenience caused and thank you for your patience.

Regards,
Anil
ZoomIn Customer Service

The points were indeed reversed to my card after few days!! I felt proud of the blog posting. Not sure why they couldn't do it earlier, but the blog really did something!!!

PS: After this incident, I did another transaction on zoomin.com. The purchase flow has not changed, the i-mint number is still taken after the payment is made. Hopefully they will iron it out in time.